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Booking terms and conditions for Reflexology

Booking Terms & Conditions – Reflexology with Dr Croucher-Wright

 

These terms and conditions (“Terms”) apply to all Reflexology bookings made with Dr Croucher-Wright (“the Practitioner”). By booking an appointment, you agree to these Terms.

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1. Appointments & Bookings

 

  • Appointments must be booked in advance via email, phone or online via the website.

  • All clients are required to provide accurate personal and medical information at the first appointment. This is essential to ensure the safe provision of treatment.

  • The Practitioner reserves the right to decline or discontinue treatment if it is considered unsafe, inappropriate, or outside the Practitioner’s professional scope.

 

2. Payments

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  • Payment is due immediately after the session.

  • Accepted payment methods: cash, bank transfer and card.

  • Packages are non-refundable and valid until their stated expiry date.

  • Gift vouchers are non-refundable and valid until their stated expiry date.

 

3. Cancellations & Rescheduling

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  • At least 24 hours’ notice is required for cancellations or rescheduling.

  • Cancellations made with less than 24 hours’ notice may be charged at 50% of the appointment fee, at the Practitioner’s discretion.

  • Missed appointments (“no-shows”) will be charged in full.

  • If the Practitioner needs to cancel or reschedule, reasonable notice will be given, and an alternative appointment will be offered.

 

4. Health & Safety

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  • Clients must inform the Practitioner of any medical conditions, allergies, injuries, pregnancy, or recent surgeries prior to treatment.

  • Reflexology is a complementary therapy and does not replace medical advice, diagnosis, or treatment from a qualified healthcare professional.

  • If the Practitioner believes reflexology may not be suitable, you may be advised to seek medical clearance before proceeding.

 

5. Late Arrivals

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  • Please arrive on time for your appointment. Late arrivals may result in a shortened treatment session but will still be charged at the full rate.

 

6. Confidentiality & Data Protection

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  • All client information is kept strictly confidential and stored in accordance with GDPR.

  • Records will not be shared without your consent unless required by law.

 

7. Liability

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  • The Practitioner is fully insured for professional practice.

  • Reflexology is a non-invasive, complementary therapy, and no specific outcomes can be guaranteed.

  • The Practitioner is not liable for any loss, damage, or injury arising from treatment unless caused by negligence.

 

8. Code of Conduct

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  • Clients are expected to behave respectfully. Aggressive, inappropriate, or abusive behaviour will result in termination of the session and refusal of future bookings.

 

9. Changes to Terms

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  • These Terms may be updated from time to time. The most recent version will always be available at drcroucherwright.com.

 

Disclaimer: Reflexology is a complementary therapy and is not a substitute for professional medical care. Always consult your GP or healthcare provider for medical concerns.

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