Booking Terms and Conditions for Coaching

Booking Terms & Conditions – Health & Executive Coaching

These terms and conditions (“Terms”) apply to all coaching services provided by Dr Croucher-Wright (“the Coach”). By booking a coaching session or program, you agree to these Terms.

1. Appointments & Bookings

Coaching sessions must be booked in advance via phone or email.
Sessions may be booked individually or as part of a coaching package/programme. Package sessions must be used within the specified timeframe and are non-transferable.
The Coach reserves the right to decline or discontinue coaching if it is considered inappropriate, unsafe, or outside the Coach’s professional scope.

2. Payments

Payment is required in full before the first session by bank transfer.
Package fees are payable in advance unless otherwise agreed in writing.
Accepted payment methods: bank transfer and card.
Coaching fees are non-refundable once sessions have commenced, except in exceptional circumstances at the Coach’s discretion.

3. Cancellations & Rescheduling

At least 24 hours’ notice is required for cancellations or rescheduling of individual sessions.
Cancellations with less than 24 hours’ notice may be charged at 50% of the session fee.
Missed appointments (“no-shows”) will be charged in full.
If the Coach needs to cancel or reschedule, reasonable notice will be given and an alternative time offered.

4. Coaching Relationship

Coaching is a collaborative process that requires active participation from the client. The Coach provides guidance, accountability, and support, but the client is responsible for their own decisions, actions, and results.
Coaching is not medical advice, psychotherapy, or financial/legal consultancy. It does not replace professional medical, psychological, or business advice.
Clients are encouraged to seek appropriate professional support where relevant (e.g., medical or mental health professionals, financial advisors).

5. Health & Wellbeing Disclaimer

The Coach is not a licensed medical practitioner.
Any health-related coaching is intended for educational and motivational purposes only and should not be used as a substitute for professional medical care.
Clients should consult their GP or healthcare provider before making significant lifestyle, nutritional, or exercise changes.
The Coach cannot guarantee specific outcomes from coaching. Results will vary depending on the client’s commitment, engagement, and circumstances.

6. Confidentiality & Data Protection

All information shared during coaching sessions will be treated as confidential, except where disclosure is required by law or where there is a risk of harm to the client or others.
The Coach may take brief notes to support the coaching process. These records are stored securely in line with GDPR.
No client information will be shared with third parties without explicit consent.

7. Liability

The Coach is fully insured for professional practice.
The Coach will not be held liable for any loss, damage, or adverse consequences arising directly or indirectly from coaching sessions.
The client accepts full responsibility for their choices, actions, and outcomes both during and after the coaching engagement.

8. Professional Boundaries

Coaching is a professional service. Clients are expected to maintain respectful communication and behaviour throughout the coaching relationship.
Any abusive, inappropriate, or unethical behaviour may result in immediate termination of the coaching agreement without refund.

9. Packages, Programmes & Expiry

Where sessions are purchased as a package, they must be used within the agreed timeframe, unless otherwise agreed in writing.
Unused sessions beyond this period will be forfeited.

10. Changes to Terms

These Terms may be updated from time to time. The most recent version will always be available at drcroucherwright.com.

Disclaimer: Coaching is a professional support service designed to help you maximise your personal and professional potential. It is not a substitute for qualified medical, psychological, legal, or financial advice. You remain responsible for your own health, wellbeing, decisions, and actions.